Contact Us

Customer Support

Email: support@bigandtalldxll.com

We normally respond within 1–2 business days.

Before Contacting Us

For faster assistance, include:

• Your full name.
• Your order number.
• The email address used at checkout.
• A description of the issue.
• Relevant photographs for damaged, defective or incorrect products.

Please do not send complete payment-card numbers, passwords or other sensitive financial information by email.

Returns

Return requests must be approved before products are mailed.

Return email: support@bigandtalldxll.com

Review our Return Policy before returning an item.

Independent Retailer Notice

Carhartt is an independent retailer and is not the official Carhartt customer-service department.

For products purchased directly from Carhartt or another retailer, customers should contact the original seller.