Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing times may be longer during sales, holidays, product launches or periods of unusually high demand.

Orders cannot always be modified after submission. Please verify your address, product, color and size before completing checkout.

Shipping Time

Estimated delivery times are:

• United States standard shipping: 5–10 business days.
• United States expedited shipping: 2–5 business days.
• International shipping: 7–20 business days.

These are estimates, not guaranteed delivery dates. Customs processing, severe weather, carrier disruptions, remote destinations and other events outside our control may cause delays.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, shipping method, package size and order value.

Any free-shipping promotion is subject to the terms shown during checkout.

Tracking

When an order ships, we will send a confirmation email containing the tracking information when available.

Tracking information may require up to 48 hours to update after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed delivery or additional costs caused by:

• Incorrect or incomplete addresses.
• Missing apartment or unit numbers.
• Refusal of delivery.
• Failure to collect a package.
• Address changes requested after shipment.

If a package is returned to us because of an address problem, additional shipping charges may apply before it can be sent again.

Lost or Delayed Packages

If tracking has not updated for 7 business days or the package is marked delivered but cannot be located, contact us at [support@bigandtalldxll.com].

Customers should also check with household members, neighbors, reception staff and the carrier.

A carrier’s “delivered” status does not automatically establish that the seller is responsible for theft or loss after delivery. We will review each case and comply with applicable consumer law.

International Orders

International customers are responsible for customs duties, import taxes, brokerage fees and other destination-country charges unless checkout expressly states otherwise.

Customs authorities may delay or inspect shipments. We cannot control customs-processing times.

Customers are responsible for confirming that ordered products may legally be imported into their destination country.

Split Shipments

Products from the same order may be shipped separately. Separate tracking numbers may be provided. Customers will not be charged additional shipping fees solely because we divide an order into multiple packages.

Contact

For shipping questions, contact [support@bigandtalldxll.com] and include your order number.