Return Policy

Return Eligibility

We accept return requests submitted within 30 days after the order is delivered.

To qualify for a return, the product must:

• Be unworn, unused, unwashed and undamaged.
• Be returned in its original packaging.
• Include all original tags, labels and accessories.
• Be accompanied by valid proof of purchase.

Products showing signs of wear, washing, alteration, misuse, odors, stains, pet hair or accidental damage may be refused.

Non-returnable Items

The following products cannot be returned unless defective or required by applicable law:

• Final-sale or clearance products.
• Personalized, embroidered or altered products.
• Gift cards.
• Underwear, socks and other hygiene-sensitive products after packaging has been opened.
• Products returned after the applicable return period.

How to Request a Return

Before returning an item, contact us at [support@bigandtalldxll.com] and provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs if the item is damaged, defective or incorrect.

Do not return products without authorization. Unauthorized returns may be refused or delayed.

After approval, we will send the return instructions and return address.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an unwanted product, ordering the wrong size or changing their mind.

If we shipped an incorrect, damaged or defective product, we will provide an appropriate return solution and cover reasonable return shipping costs.

Original shipping fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Refunds

We will inspect returned products after receiving them. If approved, the refund will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

If a return does not meet this policy, we may reject the refund and contact you about the available options.

Exchanges

We do not guarantee direct exchanges because product availability may change. To obtain another size or color, please return the original product and place a new order.

Damaged or Incorrect Items

Inspect your order immediately after delivery. Report damaged, defective, missing or incorrect products to [support@bigandtalldxll.com] within 7 days after delivery.

Include your order number and clear photographs of the product, packaging and shipping label.

Order Cancellation

Orders can only be cancelled before processing begins. Once an order has entered processing or has shipped, it cannot normally be cancelled and must be handled under this Return Policy.

Contact

Questions about returns may be sent to:support@bigandtalldxll.com