Privacy Policy

Information We Collect

Depending on how you interact with the website, we may collect:

• Name, email address and telephone number.
• Billing and delivery addresses.
• Order and transaction information.
• Account credentials.
• Customer-service correspondence.
• Device, browser, IP address and website-usage information.
• Cookie and advertising identifiers.
• Marketing preferences.
• Information submitted in reviews, forms or promotions.

Payment providers may collect payment-card or financial information directly. We generally receive transaction status and limited payment details rather than complete card numbers.

How We Use Information

We may use personal information to:

• Process, ship and manage orders.
• Provide customer support.
• Process returns and refunds.
• Detect fraud and protect the website.
• Maintain customer accounts.
• Send transactional communications.
• Send marketing messages where permitted.
• Personalize and improve the website.
• Measure website and advertising performance.
• Comply with legal and tax obligations.
• Establish or defend legal claims.

Cookies

We may use essential, preference, analytics and advertising cookies.

Essential cookies support functions such as checkout, security and account access. Optional analytics or advertising cookies should be used in accordance with applicable consent requirements.

Customers may manage cookies through the website’s consent tool and browser settings. Disabling some cookies may affect website functionality.

How We Share Information

We may share information with service providers supporting:

• Website hosting.
• Payment processing.
• Order fulfillment.
• Shipping and tracking.
• Fraud prevention.
• Customer support.
• Email and SMS communications.
• Analytics and advertising.
• Accounting, legal and compliance services.

We may also disclose information when required by law, to protect legal rights, during a business transfer, or with the customer’s consent.

We do not authorize service providers to use personal information for unrelated purposes.

Only keep the statement that accurately reflects your advertising setup.

Data Retention

We retain information only as long as reasonably necessary for order fulfillment, customer service, fraud prevention, legal compliance, accounting and dispute resolution.

Retention periods vary according to the information and applicable legal requirements.

Data Security

We use reasonable administrative, organizational and technical safeguards. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

International Transfers

Our service providers may process information in countries other than the customer’s country. Where required, we use appropriate safeguards for international data transfers.

Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to personal information.
• Request correction or deletion.
• Receive a portable copy.
• Restrict or object to processing.
• Withdraw consent.
• Opt out of marketing.
• Opt out of certain targeted advertising, sales or sharing.
• Appeal the denial of a privacy request.
• Submit a complaint to a privacy regulator.

To exercise a right, contact [PRIVACY EMAIL]. We may need to verify your identity. Authorized-agent requests may require proof of authorization.

Marketing Communications

Customers can unsubscribe from promotional emails using the link in each email. Transactional messages concerning orders, security or policy changes may still be sent.

SMS subscribers may opt out by replying STOP, where applicable.

Children’s Privacy

The website is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children in violation of applicable law.

Third-party Links

Third-party websites operate under their own privacy practices. We are not responsible for the privacy or security practices of websites we do not control.

Changes to This Policy

We may update this Privacy Policy. The revised version will be posted with a new “Last updated” date. Where legally required, we will provide additional notice.